Notice: Scheduled Maintenance for VIP Go API

We will be upgrading the primary database server that powers the VIP Go API. This upgrade is scheduled to begin at 4 AM UTC on Thursday, November 30, 2023, and last no more than 1 hour. During the maintenance window, we’ll be promoting a new primary API database.

No downtime is expected as a result of this maintenance. Sites will continue to serve requests, and most editorial and publishing activity can continue as normal. The following services will be impacted for up to 15 minutes in total during the maintenance window:

  • VIP File System Writes: WordPress users will be unable to upload media files during the maintenance window. Additionally, any services that programmatically upload files to the VIP File System will return errors during the upgrade.
  • Data Sync operations will be unavailable during the upgrade. Attempts to start a new data sync will result in an error message.
  • Domain mapping: Customers will be unable to map a new domain to their VIP Go environments during the upgrade.

No action is required, but if you have any questions, please open a support ticket and we’ll be happy to assist.

Notice: Deprecating RSA for Let’s Encrypt Certificates

Beginning on Monday, January 16, 2023, all Let’s Encrypt TLS certificates issued on the WordPress VIP platform, including new certificates and automatic renewals, will be ECC certificates.

Elliptic Curve Cryptography (ECC) provides an equivalent level of encryption strength as RSA (Rivest-Shamir-Adleman) algorithm with a shorter key length. As a result, the speed and security offered by an ECC certificate are higher than an RSA certificate for Public Key Infrastructure (PKI).

We don’t anticipate any disruption to certificate requests or renewals as a result of this change. All web clients created within the last ~12 years already support ECC certificates, and minimum versions for TLSv1.2+ (required on the VIP Platform) are higher than those required for ECC certificates.

If you’d prefer to continue using RSA certificates after January 16, you’ll need to use a custom certificate, which can be uploaded and installed on the VIP Dashboard.

Please feel free to open a support ticket if you have any questions.

Notice: Scheduled Maintenance for VIP Go API

We will be upgrading the primary database server that powers the VIP Go API. We’re scheduling the maintenance window for this upgrade to begin at 2 AM UTC on September 8, 2022 (10 PM Eastern / 7 PM Pacific on September 7, 2022), and to last no more than 30 minutes. During the maintenance window, we’ll be promoting a new primary API database.

No downtime is expected as a result of this maintenance. Sites will continue to serve requests, and most editorial and publishing activity can continue as per normal. The following services will be impacted for up to 15 minutes during the maintenance window:

  • VIP File System Writes: WordPress users will be unable to upload media files during the maintenance window. Additionally, any services that programmatically upload files to the VIP File System will return errors during the upgrade.
  • Data Sync operations will be unavailable during the upgrade. Attempts to start a new data sync will result in an error message.
  • Domain mapping: Customers will be unable to map a new domain to their VIP Go environments during the upgrade.

No action is required, but if you have any questions, please open a support ticket and we’ll be happy to assist.

Notice: Rescheduled Maintenance for VIP Go API

We will be upgrading the primary database server that powers the VIP Go API. We’ve rescheduled the maintenance window for this upgrade to begin at 2 AM UTC on April 14, 2022 (10 PM Eastern / 7 PM Pacific on April 13, 2022), and to last no more than 30 minutes. During the maintenance window, we’ll be promoting a new primary API database.

No downtime is expected as a result of this maintenance. Sites will continue to serve requests, and most editorial and publishing activity can continue as per normal. The following services will be impacted for up to 15 minutes during the maintenance window:

  • VIP File System Writes: WordPress users will be unable to upload media files during the maintenance window. Additionally, any services that programmatically upload files to the VIP File System will return errors during the upgrade.
  • Data Sync operations will be unavailable during the upgrade. Attempts to start a new data sync will result in an error message.
  • Domain mapping: Customers will be unable to map a new domain to their VIP Go environments during the upgrade.

No action is required, but if you have any questions, please open a support ticket and we’ll be happy to assist.

Notice: VIP Go API Database Maintenance Update

Following our previous post, the maintenance on the primary database server that powers the VIP Go API will need to be rescheduled. All features that were temporarily disabled during the scheduled maintenance window have now been restored. We’ll post again once a new maintenance window has been scheduled.

If you have any questions, please open a support ticket, and we’ll be happy to assist.

Notice: Scheduled Maintenance for VIP Go API

We will be upgrading the primary database server that powers the VIP Go API. We’re scheduling the maintenance window for this upgrade to begin at 2 AM UTC on April 5, 2022 (10 PM Eastern / 7 PM Pacific on April 4, 2022), and to last no more than 30 minutes. During the maintenance window, we’ll be promoting a new primary API database.

No downtime is expected as a result of this maintenance. Sites will continue to serve requests, and most editorial and publishing activity can continue as per normal. The following services will be impacted for up to 15 minutes during the maintenance window:

  • VIP File System Writes: WordPress users will be unable to upload media files during the maintenance window. Additionally, any services that programmatically upload files to the VIP File System will return errors during the upgrade.
  • Data Sync operations will be unavailable during the upgrade. Attempts to start a new data sync will result in an error message.
  • Domain mapping: Customers will be unable to map a new domain to their VIP Go environments during the upgrade.

No action is required, but if you have any questions, please open a support ticket and we’ll be happy to assist.