This notice relates to the following platform: VIP Go
On February 18th at 12:40 UTC issues with some VIP Go sites experiencing intermittent 502 errors were reported. This was caused by a caching issue affecting our east-coast data centre and only traffic going through this data centre was affected. It was resolved at approximately 14:40 UTC.
The issue is now resolved and all sites should be functioning normally. We apologize for the trouble!
The root cause is still being investigated and we will provide a further update once we know anything further on this.
If you have any questions or are experiencing any potentially-related issues, please open a support ticket, and we will be happy to assist.
@dartiss
This twitter account https://twitter.com/wpvipstatus hasn’t been updated since December 2018. Can you confirm that this is the correct account, as not even this event appears on it.
Hi Jonathan,
We will only usually use that account for longer running problems, which is why there has been so little content from it. Today’s availability issue should have resulted in a Tweet being sent out and, in fact, one was – unfortunately, it was sent it from the wrong account by mistake. My apologies for any confusion that this may have caused.