Resolved: VIP Go Availability Issues

This notice relates to the following platform: VIP Go

On February 18th at 12:40 UTC issues with some VIP Go sites experiencing intermittent 502 errors were reported. This was caused by a caching issue affecting our east-coast data centre and only traffic going through this data centre was affected. It was resolved at approximately 14:40 UTC.

The issue is now resolved and all sites should be functioning normally. We apologize for the trouble!

The root cause is still being investigated and we will provide a further update once we know anything further on this.

If you have any questions or are experiencing any potentially-related issues, please open a support ticket, and we will be happy to assist.

2 thoughts on “Resolved: VIP Go Availability Issues

    • Hi Jonathan,

      We will only usually use that account for longer running problems, which is why there has been so little content from it. Today’s availability issue should have resulted in a Tweet being sent out and, in fact, one was – unfortunately, it was sent it from the wrong account by mistake. My apologies for any confusion that this may have caused.

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