Composability: What It Is and Why It Matters

Composability: What It Is and Why It Matters

Takeaways and advice for the enterprise drawn from our Composability Made Easy webinar. 

What is composability?

From ecommerce platform integration to enabling government digital services, composability is a software development approach where systems are assembled from modular components, which can be easily replaced, adjusted, or upgraded without affecting the overall system architecture. 

Think of it as building systems with LEGO bricks, mixing and matching different pieces to create a masterpiece, without having to tear down the whole structure. Or playing Jenga with tech, without the anxiety of everything toppling over.

How composability works

Composable architecture utilizes multiple independent systems with clearly defined interfaces to create one cohesive system. Each component has a distinct purpose and connects with other components through an API.

Composability stands in stark contrast to traditional monolithic martech architectures, where an organization must take every component “off the shelf” from a single vendor. 

Benefits of composability

The primary benefit of adopting a composable approach is giving an organization the ability to rapidly innovate and differentiate in the marketplace. And the flexibility to integrate different services and systems seamlessly and efficiently is the catalyst. 

This modular flexibility allows businesses to select only the elements they need—e.g., choosing “best of breed” technologies such as CMS and ecommerce platforms—without the constraints of a single, monolithic system. The loosely coupled nature of composable systems makes it easier for businesses to upgrade and scale their systems, improving operational performance. 

And because organizations can adopt new technologies or processes incrementally, they can minimize downtime and the potential for disruption.

When should you adopt composability up front?

It depends.

Composable architecture is more than just technology integration. It’s about aligning technology adoption with strategic, long-term business operations and needs. This approach enables businesses and organizations to remain agile, responsive, and competitive in rapidly changing market environments.

But is composability necessary for every business?

According to Forrester Research, it comes down to “non-differentiated” and “differentiated” digital strategies.

Non-differentiated digital strategies

For businesses where digital interaction isn’t a primary differentiator in the marketplace, opting for a robust and complex composable architecture might be an overinvestment—when simply being on parity with everyone else suffices. 

Consider booking flights or ordering restaurant delivery. No one chooses an airline based on how flashy their online ticketing system is—it’s the flying experience, price, or destination that counts. Similarly, who picks a restaurant based on how unique their ordering interface is? It’s the food, price, or location. On the flipside, for delivery apps like DoorDash, Postmates, Uber Eats, etc., the digital experience does matter—they don’t make the food but you can often get it from competing digital services.

Differentiated digital strategies

Organizations looking to establish themselves in the marketplace by offering unique customer digital experiences, rapid innovation, or tailored services can benefit greatly from composability. 

Such flexibility to exchange and enhance components can be vital in maintaining a competitive edge and keeping up with ever-changing market demands and trends.

So, who‌ should be using a composable architecture?

To date, composability has been more popular in the ecommerce space. But it has strong potential for broader application across B2B, governmental, and other sectors. 

As noted earlier, the flexibility and ability to customize and scale systems as needed can be particularly beneficial in environments where quick adaptation to changing conditions or requirements is crucial.

What technology do you need for a composable architecture?

Just as a musician combines notes and chords to create a symphony, a developer uses modular components to create a cohesive and seamless user experience or system functionality. Separate elements, when combined by a skilled hand, create a harmonious and functional whole.

API Mesh technology plays a large part in that orchestration. 

It replaces cumbersome, custom-built API middleware required to manage all the plumbing (and a fleet of APIs) that connect disparate business systems, applications, and data sources. Instead, why not acquire a solution from a single vendor rather than build everything yourself? 

Then the focus shifts toward enabling developers to configure the best APIs for customer digital experiences using the best available business functionalities and data.

Practical examples of composability

During our recent webinar Composability Made Easy, the role of API Mesh as a conductor—orchestrating various independent APIs into a synchronized whole—came through strongly in several examples related to ecommerce.

For one ecommerce customer, the flexibility of API Mesh made it possible to streamline integrating their systems, which ranged from legacy databases to cutting-edge ecommerce platforms. This integration was a catalyst for a seamless, robust digital experience for their customers.

For another ecommerce platform, a single API Mesh helped integrate various services, such as product information management, order management, and customer reviews. The result was a drastically reduced time-to-market for new features and enhancements, illustrating the agility that composability offers.

These are prime examples of enabling delivery of cohesive customer experiences without the need for extensive in-house middleware development.

Advantages of an API Mesh in the context of a CMS platform

Diving deeper into composability for the enterprise, WordPress VIP’s own API Mesh, developed in partnership with frontend data orchestration firm TakeShape, improves data management by unifying content management with external data sources such as user databases and analytics tools. 

As such, the VIP API Mesh helps businesses tailor composable digital experiences to meet specific audience needs, providing personalized content and services—surely a marketing holy grail. 

Further, by centralizing API interactions, the VIP API Mesh enhances the stability of websites, safeguarding them against interruptions in third-party services, even if there are changes in external services. 

Watch on-demand: Composability Made Easy—Considerations and Best Practices

The components that make a high-performing martech experience get more numerous and complex every year. And delivering a great customer experience requires many businesses to compose across multiple systems and services.

So how do you do it?

Learn some of the key challenges of building composable experiences and how the right architecture can enable rapid innovation and lower maintenance costs. Watch our Composability Made Easy—Considerations and Best Practices session with TakeShape.

Author

Greg Ogarrio, Content Marketer, WordPress VIP

Greg Ogarrio, Content Marketer, WordPress VIP

CMS and Composability and AI, Oh My

CMS and Composability and AI, Oh My

Two experts weigh in on top 2024 CMS trends and why CMS remains the central nervous system of digital

It’s not every day you get to pick the left and right brains of a Forrester Research principal analyst who closely watches the content management system landscape, separating the “hope from the hype” when it comes to 2024 CMS trends. 

VIP CEO Nick Gernert did just that, sitting down with Chuck Gahun, a noted authority on digital experience technology and vendors that “deliver the next generation of content, digital media, and product information capabilities.”

During their recent session CMS: Separating What’s Real From the Hype, the pair explored CMS tech worth watching (hybrid systems, low-code tools, VR), how AI is going to give us back more hours in our days, and why no one should ever take away Chuck’s CMS.  

Let’s get to our favorite takeaways.

CMS: more important than ever

Despite being a mature technology, CMS continues to evolve to meet changing business needs and ‌evergreen trends like building captivating digital experiences for audiences. 

“CMS is still the hub for digital experiences,” said Gernert. “Every technology evolution creates more opportunity for folks to engage and‌ work on something that’s more fulfilling ultimately. It’s all about finding better ways to do our work.”

“The CMS is my backbone for my digital experience. I need my vendor—whomever the vendor is—to accelerate their roadmap. I need them to do more and more and more.”

— Chuck Gahun, Principal Analyst, Forrester Research 

Yes, the core capabilities of a CMS—content authoring, aggregation, access control, workflow, search orchestration, analytics, and data management—remain largely unchanged over the years.

But a new generation of emerging features like low-code tools, content hubs, live experience preview, and content planning tools are making waves, said Gahun.

And that means ‌more CMS choice than ever before for business leaders and development teams looking for a competitive edge.

“CMS is going to continue to deliver experiences, now in a new realm,” said Gahun. “Front-end framework leaders I connect with are really excited about the VR frontier.”

Different CMS architectures for different folks

Better yet, modern CMSes now offer the hybrid flexibility to support both traditional capabilities—such as server-side rendering and templating—as well as pure headless front-end capabilities, said Gahun.

“When I want to launch a jazzy marketing campaign for my new product, I want to [break] out of the mold and create something compelling.”

—Chuck Gahun

Organizations can prefer to maintain their corporate websites using a set of predefined templates, while also having the freedom to create compelling, modular front-end designs for one-off marketing campaigns or product launches.

“When I want to launch a jazzy marketing campaign for my new product, I do want a front-end framework based on my brand standards,” added Gahun. “Because I want to [break] out of the mold and create something compelling.”

That desire can be intoxicating, even voracious. 

“The CMS is my backbone for my digital experience,” said Gahun. “I need my vendor—whomever the vendor is—to accelerate their roadmap. I need them to do more and more and more. But please don’t take my CMS away in any way.” 

That said, the decades-long transition from traditional to headless and now to hybrid systems does present challenges in terms of content management and scalability.

Businesses need to consider their risk appetite, the business context, and the (potential) complexity of maintaining a so-called composable stack.

“In a traditional CMS, you had an all-in-one system: the authoring engine, the rendering engine, and the templates all connected,” said Gernert. 

Now, before implementing a hybrid CMS model, with the front and back ends of a CMS decoupled from one another, “a certain amount of corporate communication needs to happen,” added Gahun. 

AI + CMS = adding “value to our days”

Not surprisingly, Generative AI is increasingly being used in CMS platforms for tasks like content generation, translation, and personalization. 

Not only is AI helping businesses automate those routine needs and enhancing operational efficiency, but it’s also helping lead them toward the twin holy grails of content personalization and customer engagement. 

“[AI is] going to… give us time back time to do the things that we do want to do. ”

—Chuck Gahun

As elsewhere, though, businesses need to be mindful of the regulatory implications of blindly using AI in their CMS toolbox and workflows, especially regarding data privacy and intellectual property rights.

Despite that concern, “I continue to be optimistic about generative AI,” said Gahun. “It’s going to add a lot of value to our days—doing tasks we didn’t really want to do [in the first place]. It will give us time back time to do the things that we do want to do. Which will help us raise the bar for society.”

Watch the full CMS: Separating What’s Real From the Hype session here.

Good Reads: WordPress VIP’s 2023 Top Content Roundup

This year alone, our customers and partners trusted the WordPress VIP Platform to publish ~120M+ million pieces of content, a 33% increase YOY. 

We’ve done our best to showcase exceptional posts that stood out (and indeed took off), as well as our own top-performing content.

Standout content from WordPress VIP customers

We’re proud to provide an enterprise-grade platform that helps iconic media brands, public agencies, and large organizations run the web by safely and securely publishing content that resonates with audiences worldwide. 

Here are a few stellar favorites from 2023.

NASA: Telescopes Discover Record-Breaking Black Hole

Mission Control, we are go for launch! The National Aeronautics and Space Administration is working with WordPress VIP and Gold Partner Lone Rock Point to build and host the agency’s new CMS platform that’ll help “put the universe at everyone’s fingertips.”

Read our NASA launch post.

Vox: All the Republicans Running for President in 2024, Explained

All the news that’s fit to scale! Vox Media wanted its creative and development teams focused on experiences instead of platforms, creating industry-leading content for their audiences across iconic media properties. Enter WordPress VIP: the secure, scalable, reliable, and fully-managed enterprise-grade content platform that will let them do just that.

Read our Vox announcement.

Accuweather: Hurricane Lee Explodes to Category 5 Strength Prior to Caribbean

Brighter days ahead for your CMS forecast! Since 1962, AccuWeather has been helping people and businesses make the best weather-impacted decisions. But a lack of customization clouded its relationship with its Brightspot CMS, stymying content creation. Migrating to WordPress changed all that, from greater flexibility to more straightforward integrations.

Learn how AccuWeather leverages decoupled WordPress.

Capgemini: Harnessing the Value of Generative AI

The transformative potential of technology revealed! After moving their CMS of choice from Drupal to WordPress VIP, Capgemini—the multibillion-dollar international consultancy focused on digital transformation—realized a 13x increase in content contributors, thanks to an intuitive, flexible, consistent user experience. 

Read our Capgemini case study.

CNBC: Harvard-trained psychologist: If you use any of these 9 phrases every day, “you’re more emotionally secure than most”

Because a results-driven culture is money! The recognized world leader in business news, CNBC provides real-time financial market coverage and business content consumed by more than 355 million people per month across all their platforms. Driving their content strategy? VIP Content Analytics by Parse.ly, which helps democratize data across the organization. 

Learn more about WordPress VIP solutions for media

Our extensive agency partner network plays a key role in the success of our customers—from enterprise brands to the halls of government. So let’s shine the spotlight on a few deserving organizations.

Osom to Know: Building the Perfect CMS 

The Osom to Know podcast is “your gateway to the world of WordPress.” For programmers, marketing specialists, or business owners, each episode is a tech treasure trove of expert advice, practical tips, and the latest trends in WordPress. 

For an early summer podcast, their featured guest was WordPress VIP CTO Brian Alvey. Brian shed light on his background, building CMS tools for enterprise-level clients, and the importance of hiring and building remote teams of psychologically-driven people who are responsible and communicate well.

Listen to the Ossom to Know podcast

Studio Science: Why You Deserve a (WordPress) VIP Experience

“Contrary to what some may believe, it’s not the features of a website that differentiate companies in the market—it’s the end-user experience.” That’s WordPress VIP Silver Agency Partner Studio Science putting its collective stake in the CMS ground. 

So, just why do organizations deserve a WordPress VIP experience to run the enterprise web? Think security, higher performance and scalability, large-scale site management, and deeper support.

Learn more about Studio Science. 

Ad Hoc: Better Serving the People

Photo of Ad Hoc team

Today, many federal government services are still out of step with consumer technology regarding features, availability, and ease of use. WordPress VIP and partners like Ad Hoc are changing that. 

Born out of the rescue of HealthCare.gov, Ad Hoc is a digital services company that helps technologists collaborate closely with government partners. Ad Hoc believes applying “human-centered methods” with the “publishing ease and infrastructure scale” of WordPress VIP are keys to creating effective, resilient websites and digital experiences that meet the public’s expectations. 

Read the Ad Hoc blog

Hammer Marketing: Mapping Events From Universal Analytics to GA4 – A How-to Guide With Resources

Based in Lehigh Valley, PA, Hammer Marketing is “a collaborative group of hard-workin’ and good-time havin’ nerds, insight-mining strategists, clutter-busting creatives, and tech-stack-taming developers.”

They had us at “insight-mining strategists.” 

Hammer Marketing: Five Attributes of Attractive, User-Friendly School Websites

Let’s go for two!

We couldn’t resist Hammer’s thoughtful take on safeguarding school websites in the face of increasing cybercrime, including data breaches, online meeting invasions, ransomware, and other types of cyberattacks. 

Read the Hammer Marketing blog.

WordPress VIP’s top-performing content of 2023

Finally, let’s break down our own top five pieces of content we published over the past 12 months. 

Because we certainly practice what we preach, we used our own content analytics solution—Parse.ly and its top listings view based on site visitors—to easily narrow down our Top 5 performing content pieces.

5. Where no content has gone before: WordPress VIP Powers NASA’s Flagship Websites

“Our vision is to inspire humanity through a unified, world-class NASA web experience,” said Jeff Seaton, chief information officer at the agency’s headquarters in Washington, D.C.

Our POV: Launch announcements about high-profile brands and federal agencies joining the WordPress VIP family are always big traffic draws, especially originating on LinkedIn, which drew 22% of this post’s overall traffic.

4. On the CMS blog: Pointing DNS Directly vs. Reverse Proxy 

Developers want to know: When launching a new website, is it best to point DNS directly to your web host, or use a reverse proxy? That depends, really. We’ve got the answers.

Our POV: Deep technical connect aimed at WordPress developers also consistently drives traffic from search, the vast majority new visitors (up to 90% in fact).

3. Making headline news: Vox Media Partners With WordPress VIP

Our enterprise-grade platform is the message for elite media brands Vox Media powers. That roll call includes Vox, New York Magazine, The Verge, The Cut, Eater, Vulture, The Strategist, Polygon, SB Nation, Intelligencer, Curbed, Grub Street, Thrillist, Popsugar, and The Dodo.

Our POV: Fresh content drives fresh audience engagement—almost 9 in 10 (86%) visitors reading our Vox announcement on our blog were first-time visitors.

2. Basic blocking and tackling: How to Enhance WordPress Blocks With Block.json and Server-side Registration

The WordPress Site Editor, powered by blocks, lets you create and customize your content in an organized, good-looking way. Each block’s a specific type of content, like a text paragraph, image, video, or any other custom element. But for these blocks to work, they gotta be registered with WordPress Core. 

Our POV: As we’re thisclose to the WordPress origin story and continually shaping the development of WordPress Core, it’s no surprise the WordPress community looks to WordPress VIP for answers and best practices related to the world’s most popular CMS. 

1. The state of content | Content Matters 2023: 4 Reports for Content Creators

Content Matters 2023 Report cover

From growing budgets and salaries to emerging technologies and AI adoption, 2023 was a big year for content and the creators who produce and publish it. Our Content Matters 2023 report series dives into what we learned and what you need to know about the future of content, so you can work smarter (and maybe earn more $$$) in 2024.

Our POV: Content creators are hungry to know their net worth. Of the four Content Matters reports, by far the most trafficked was our salary report—which proved adopting a data-driven mindset is key to higher compensation.

Download all four Content Matters 2023 reports

TIME has the electric touch

Finally, is our 2023 in-review post all over now? Not a chance.

Not until we’ve put the cherry on top and high-fived the hard-working engineering team at newly replatformed TIME.com, which relies on WordPress VIP and Gutenberg for its nextgen editorial experience. 

Even at “peak Swift,” their platform effortlessly handled the incoming traffic tidal wave from Swiftees—more than 100k requests/second—associated with TIME naming Taylor Swift its “Person of the Year.” 

TIME person of the year Taylor Swift

And that’s a real wrap on 2023. See you in 2024! 

Six Questions with Happy Cog

This series profiles each of our featured partner agencies.

Happy Cog is a full-service digital agency specializing in web and mobile app development, design, and digital marketing. We design, build, and market websites, mobile apps, digital experiences, and ecommerce platforms for leading organizations around the world. We’re currently a hand-picked team of 75+ strategists and thinkers, including designers, developers, digital marketers, and product and project managers. Our clients range from Fortune 100 companies to small startups and everything in between, across a variety of verticals. 

Getting to Know Happy Cog

What’s your agency’s origin story?

Happy Cog is a story of two companies: Happy Cog, founded in 1999 by web pioneer Jeffrey Zeldman, and Vector Media Group, founded in 2002 by Matt Weinberg (Co-Founder and President, Development & Technology) and Lee Goldberg (Co-Founder and President, Digital Marketing). 

On Nov. 1, 2018, Vector Media Group acquired Happy Cog. The acquisition merged Vector’s strong reputation and wide service range from design and development to digital marketing with Happy Cog’s history of driving web standards and human-centered design. 

Now, our joint brand has more than two decades’ worth of client service experience and is a respected leader in the web development space, with deep experience in digital marketing, including SEO and paid media. We’re proud to serve an increasing roster of clients in a wide variety of industries, including nonprofit, higher ed, consumer, B2B, technology, media and publishing.

We have never received outside funding nor had an unprofitable year. As we continue to grow, we remain appreciative of the smart and talented people that have played a role in our success over the years.

Pick three words that describe your agency culture.

Respect: Happy Cog has a culture based on shared values. Our employees have mutual consideration for one another, and constantly go above and beyond the call of duty.  

Integrity: Integrity cannot be understated and results in collective success for Happy Cog and our clients. We’ve adapted to not-so-easy situations, and this resilience allows us to tackle challenges and learn new things. 

Empathy: We don’t work in silos. Whether we’re working internally or collaborating with outside teams, we build empathy across all departments. This helps us to innovate and sync with our clients’ goals and desires, always our starting point.

Tell us about a client project you are especially proud of.

We were asked to build a site for HALO, which makes branded merchandise for employee recognition, incentives, and uniforms. It was designed by DeSantis Breindel, one of our design agency partners, and was part of a significant rebranding effort that required complex integrations.

We supported the website with WordPress’s customized page building feature, leveraging Gutenberg and custom-built Advanced Custom Fields (ACF) blocks. This allows HALO to not rely on hardcode designs and suit their ever-changing content needs. We also supported the build with WordPress’s flexible navigation system, allowing us to create a truly dynamic experience for our client that was on budget and met all of its deadlines. 

What are you most excited about in the WordPress community right now? What’s your favorite conference or event of the year?

We’re extremely excited about the community’s focus on speed and accessibility: the two core standards of working on the web. Increasingly, more clients, agencies, and service providers are realizing the massive benefit of the two. So when it comes to crafting websites, WordPress is top-of-mind. Seeing more of the community get on board with speed and accessibility has been great to witness. We’re excited to see where it all evolves.

As for events, we love our internal conference called Happy Cogference. In the past, we’ve invited our whole team to New York twice annually to gather and participate in shared experiences through learning sessions, presentations, and social activities. Unfortunately, over the past year and a half, it hasn’t been possible to convene in person. So, as with everything else, we adapted and took things virtual. We hosted our first Happy Cogference in March, and look forward to our fall one later this month!

What are you looking to accomplish in 2022?

Continuing to make our clients happy—while affording them new opportunities to create on the web, easily and quickly. Long-term client satisfaction is something we’re especially proud of. It says so much about our expanding capabilities and team.

Because we always emphasize our people, we’re looking forward to building a fully-distributed team that represents all backgrounds, perspectives, and skills. We also can’t wait to see everyone in person again! 

More on Happy Cog

Agency focus and specialties

  • Web and mobile app development
  • Design, branding and creative services
  • Digital marketing
  • Product development

Agency highlights

  • Cross-sector experience: nonprofit, higher ed, law and legal services, B2B/B2C, technology, restaurants, retail, ecommerce, media and publishing
  • Named an INC 5000 “Fastest Growing Private Company” for nine consecutive years as well as an Ad Age “Best Place to Work” 
  • Certifications: Parse.ly Agency Alliance Partners, AWS Select Partners, Google Premier Partners

Six Questions With Sailthru

Welcome to our latest round of Six Questions, an occasional series where we ask our Technology Partners how they can help the enterprise WordPress community beat growth goals, iterate quickly, and have fun doing it.

Cat Orlandi

Senior Director, Global Customer Success

Today we’re talking with Cat Orlandi, Senior Director, Global Customer Success at Sailthru, a WordPress VIP Featured Technology Partner specializing in automated personalized marketing technology. 

Six Questions With Cat Orlandi from Sailthru

What does success look like for your customers?

Our customers are constantly challenging and testing the status quo to find the optimal marketing mix for their end readers/subscribers. Our most successful customers take advantage of Sailthru’s ability to provide a combination of batch & blast campaigns and triggered marketing messages via email, mobile and onsite to find the ideal communication strategy. The most notable achievements in growth and loyalty come from marketers who continue to test strategies to find the best content, cadence and messaging to maximize engagement.

How do you help your customers accelerate their growth?

Our Customer Success team serves as an extension of our customers’ teams to drive the KPIs that are most important to each individual company. Our team of industry experts provides best practices, strategic recommendations tailored to each customer’s specific business goals, as well as examples of how our best-in-class customers are driving growth.

What does a great customer look like to your company?

A great Sailthru customer is agile. Our customers are constantly having to adapt to new trends and technologies as they enter the market. In the fast-paced world we live in today, it is crucial for our customers to be able to identify and execute opportunities for enhancement efficiently. At Sailthru, we pride ourselves on enabling our customers to be just that. 

Our Customer Success is dedicated to being thought leaders in the industry and to enable our customers to make real-time updates across their marketing program to maximize positive impact. We advise our customers on how to best achieve their specific goals and execute their marketing initiatives.

Companies and brands are continuously moving towards a more user journey focused approach to their users vs batch and blast. Email remains a top channel inthe market, but we are also continuing to see SMS, native mobile, social and more. Referral Programs as a lever to drive subscriber growth. And experimenting! Testing new technologies, tactics, channels etc. to drive growth and user engagement.

How has your team adapted to working remotely?

For 16 months we offered Global Events spanning the US, UK, NZ, and AU. Global events were offered 2-4 times a week in all time zones and ranged from activities in wellness, nutrition, personal and professional development, and hobbies & interests Some of our most popular events were Family Feud, A cocktail class with Talktales Entertainment, and various lunch and learns with medical presenters from all over the globe. During our time at home over 200 events were offered worldwide. This helped break up the monotony of working from home and kept us all connected from afar!

What is your team looking forward to doing together when it’s safe?

In person meetings and collaboration! Nothing like seeing friends and colleagues face to face to get the creative juices flowing.


Want to know more about WordPress VIP Technology Partners and the enterprise WordPress ecosystem? Check out the full roster of partners, and get in touch with us today. 

Six Questions with OneTrust on Personalization While Protecting Privacy

Welcome to our latest round of Six Questions, an occasional series where we ask our Technology Partners how they can help the enterprise WordPress community beat growth goals, iterate quickly, and have fun doing it.

Sarah Hampton

VP of Marketing at OneTrust

Today we’re talking with Sarah Hampton, VP of Marketing at OneTrust, a WordPress VIP Technology Partner specializing in privacy, security, and trust. Along with compliance and governance capabilities to help enterprise businesses address GDPR and similar regulations around the world, OneTrust tools can help their customers create a more personalized and transparent user experience through consent and preference management.

In Conversation with OneTrust

What does success look like for your customers? 

We offer our customers the tools and solutions they need to be more transparent, ethical, and trusted organizations. So, success for our customers means empowering them with the technology platform, regulatory intelligence, and user community they need to create privacy, security, and governance programs that meet their needs. A great customer to OneTrust is someone who wants to differentiate on trust, and make trust a competitive advantage, not a regulatory hurdle.

How do you help your customers accelerate their growth?

We help our customers focus on building trust with their audiences and accelerating that trust through tools for data protection, transparent data collection, and simplified privacy compliance. Especially for marketers, it’s important to look at the customer experience and how you are communicating privacy to your audience.

With OneTrust, marketers can increase first-party data collection, understand the data they collect, and analyze where they are driving subscriptions, opt-ins, and consent.

What challenges do your customers face?

When looking at our marketing, publishing, and advertising customers, they face a unique spectrum of challenges. There are new expectations from customers regarding how they interact with your brand, websites, and apps. Today’s customers expect privacy, but also want a personalized experience. Additionally, changes to data sources such as the end of third-party cookies and new privacy features in iOS 14 means that there needs to be a change in strategy with where you collect data.  

One solution to these challenges is building a great UX across web, mobile, and even OTT/CTV streaming services. OneTrust helps our customers communicate the value exchange of opting-in which increases consent rates. As a result, marketers can leverage this first-party data to reach their goals.

Consumers, regulations, and now the industry itself are setting the standard for transparency in marketing and AdTech. Personalization while protecting privacy is at the center of many tech-related conversations, but this focus on choice and transparency is not a trend. It is here to stay. 

What’s the most exciting thing coming up for your company?

We have several exciting things on the horizon. First and foremost, is continuing to grow our platform of trust. We were named the #1 fastest growing company on the Inc. 500 last year and recently extended our Series C funding round. This extension brought the round to $510 million and our total funds raised to $920 million.  

We recently acquired Convercent, a leader in ethics software solutions, and recently announced our agreement to acquire Shared Assessments, a leader in developing best practices, education and tools for third-party risk assurance.  These new additions to the OneTrust family will allow us to better operationalize trust for our more than 9,000 customers across the globe.  Check out our growing customer champion stories to learn more about how our customers, like DHL and TheSoul Publishing are leveraging OneTrust to do this. 

We have more planned for 2021 so be sure to follow our social pages to see what else we have in store for the rest of the year! 

How has your team adapted to working remotely?

My team has done an amazing job adapting to working remotely. From working across time zones, finding ways to recreate the comradery we had in the office, and “bear hugging” one another while navigating these unprecedented times.  

Our team has capitalized on tools and applications that make virtual collaboration and updates easier, like WordPress. Given how important OneTrust’s website are as a marketing tool, we have leaned heavily on the ease of using WordPress to update our sites from anywhere around the world. 

Also, our events team pivoted all our in-person events overnight into virtual networking sessions. They’ve managed to not only recreate this community but expand it exponentially.    

What is your team’s favorite piece of marketing software made by someone else?

We love using WordPress to support our website and web development goals. WordPress is easy to use across our web properties and helps OneTrust our website to better market to prospects and customers.  

(Honorable mention to Monday.com for helping to keep us on track!)

Interested in finding out more about our Technology Partners and the enterprise WordPress ecosystem? Check out the full roster of partners, and get in touch with us today.

“Yet another” Top Tier Award for WordPress VIP in Hosting Performance Review

No one likes to be kept waiting.  

When it comes to fully managed WordPress hosting, speed and uptime count bigtime, especially at the enterprise level. 

Once more, WordPress VIP — the agile content platform leading a powerful enterprise ecosystem — has earned a coveted Top Tier award from WordPress Hosting Performance Benchmarks, a Review Signal Company.

Here’s the TL;DR 2021 performance summary by author Kevin Ohashi:

“WordPress VIP earned yet another Top Tier award. Perfect uptime. Errorless and flat K6 test and excellent Load Storm tests. Nothing seemed to impact the quick performance which is exactly what you would expect from a Top Tier performer.”

How our WordPress hosting performance was measured

Explore the full results here. Learn the tools Review Signal uses to put platforms through their paces, including Load Storm, K6, WebPageTest, WPPerformanceTester, Mozilla Observatory, and Internet.nl. 

For example, Load Storm simulates real users visiting the site, logging in and browsing, testing uncached performance.

Meanwhile, WebPageTest fully loads the homepage and records how long it takes from 12 different locations around the world.

Shopping for a new content management system?

Learn the 14 capabilities that belong in your cart. Read our Agile CMS Buyer’s Guide.

5 Signs It’s Time to Upgrade Your Enterprise Content Platform

Updated April 2023

According to Forrester, the majority of enterprise customer experience gains come from “finding and fixing problems, often in their back-end systems and processes.”

Content is at the heart of a digital customer experience. Addressing infrastructure problems in the content creation lifecycle helps enterprise marketers create more effective content at every stage of the customer experience journey.

If improving the quality of your digital customer experiences is a business goal this year, answering five questions can tell you if it’s time to upgrade your enterprise content platform.

1. Are there unnecessary steps in your content creation process?

Getting to market quickly is essential to delivering timely and relevant content to your audience. Unfortunately, many content platforms lack the flexibility that modern teams require. Consider how long it takes your team to move a piece of content from ideation to implementation across your channels. Is it easy for creators to bring life to your brand vision, or do you wait days for simple website updates?

Choosing an enterprise content platform that suits the needs of both your creators and developers shortcuts the content creation process by empowering everyone on your team to get their jobs done quickly.

For example, one WordPress VIP customer reported a 60% improvement in time to publish after adopting the WordPress block editor.

“We’ve probably employed 300 people in the last three years and a large percentage of those have actually used WordPress before. It’s an easier system to use,” said Joel Davies, Head of Operations at News UK.

That ease of use translates into real business value when it leads to decreased training time and higher-quality content.

Is it easy for creators to bring life to your brand vision, or do you wait days for simple website updates?

2. How much time are your developers spending on basic maintenance?

Creating innovative digital customer experiences requires technical talent. Yet in most of our conversations with prospective customers, we find their developers and engineers are spending most of their time maintaining infrastructure instead of contributing to business goals.

Talk with your technical leaders to understand where your developers are investing time. Are they free to execute your product roadmap, or are they bogged down in performance improvements and software updates?

“Using WordPress VIP means that my team can focus on being creative and innovative, rather than spending time worrying about architecture,” reported the VP of Technology of Hachette Book Group.

Promoting creativity and innovation on your technical team will not only have a significant impact on your bottom line, but can also improve employee satisfaction and retention. All that from an enterprise content platform? We see it happen every day.

3. How strong is your site performance?

Speed and performance matter in your digital customer experience. One Google study found that as page load time goes from one second to three seconds, the probability of a user bouncing increases 32%. From one second to five seconds, it increases 90%. High traffic should be a cause for celebration, but for many enterprises, it’s a cause for concern: will your site shine on your biggest day, or will it crash when you need it most?

Peace of mind is one of the biggest benefits for WordPress VIP customer FiveThirtyEight, who served 1.3 billion pageviews the week of the 2020 U.S. presidential election. Through it all, WordPress VIP’s server time stayed flat at 144 milliseconds, delivering a lightning-fast experience for every visitor. Instead of worrying about performance or uptime, their team could focus on delivering content to readers all over the world.

“Using WordPress VIP means that my team can focus on being creative and innovative, rather than spending time worrying about architecture.”

Ryan Pugatch, VP Technology, Hachette Book Group

4. How easy is it to publish your content across multiple platforms?

One of the biggest challenges in consumer expectations is the “always-on” mentality. Your brand needs to deliver exactly what your customer is looking for, where they want it, when they want it, across an ever-growing number of platforms, channels, and devices.

To meet that demand, smart enterprise marketers adopt a “create once, publish everywhere” approach. Even then, it’s not easy to build a cohesive brand experience across every channel.

Rachael Trost, Product Manager at Accuweather, knew content was a key competitive advantage for her company, but her legacy CMS stunted her ability to reach their audience. So she turned to WordPress VIP to support a decoupled (or headless) WordPress setup connected to the REST API. “The headless implementation has been fantastic … to serve articles, videos, landing pages, various alerts, things like that,” she explained in a presentation on decoupled WordPress.

Are there channels you’d like to use to connect with your customer, but aren’t sure how? Instead of the one-size-fits-all approach of many digital experience platforms, your content goals are better served by an agile content platform enhanced with customizable plugins, integrations, and APIs to meet audience needs.

“We improved ease of creating content, content repurposing, flexibility, and performance by moving to WordPress VIP.”

Aviva Pinchas, Head of Growth, Parabol

5. Are you paying for anything in your enterprise content platform you don’t need?

Each year, marketers are asked to do more with less.

So take a long, hard look at the cost of your current enterprise content platform. Of course, assessing your total cost of ownership can be troubling, even humbling—you might be paying too much for services you don’t use or need. Or underinvesting and limiting your growth and flexibility because your platform offers little more than hosting.

The majority of digital experience providers fall in the first category: bundling expensive solutions into what essentially becomes shelfware, or locking you into a vendor ecosystem where the answer to any problem is “Buy this new product.”

Instead, WordPress VIP works with each customer to assemble the best enterprise solutions, experts, and global agencies from the large open source community to address their unique long-term growth goals. While an enterprise content platform is always an investment, you should never pay for anything that doesn’t positively impact your revenue growth.

A better digital customer experience

As you look ahead to each year’s growth goals, remember that the biggest improvements in your digital customer experience will be made from the ground up.

Take a moment to ask yourself: “Are my content tools agile, giving my creators and developers the freedom and flexibility we need to scale engaging digital experiences? Or am I locked into pricey marketing clouds that create unnecessary obstacles for my team?”

Modern digital customer experiences require a flexibility that is hard to find outside the enterprise WordPress ecosystem. If it’s time to rethink your business’s content management infrastructure, remember: no one does content better than WordPress, the software powering 30% of the Fortune 100. And no one does enterprise WordPress better than WordPress VIP.

How to Build an Ecommerce Store That Scales With WordPress

After a decade of building ecommerce solutions for large organizations, Matias Saggiorato has learned a thing or two about optimizing online stores for speed and performance. Matias is CTO of WordPress VIP partner agency SAU/CAL. The agency is a certified WooCommerce expert and they’ve worked with enterprise clients like Stripe, P&G, Amazon Pay, and Phlearn.

In this talk, Matias shares how companies looking to diversify their revenue streams can build a platform that scales up to thousands of transactions per day without breaking a sweat.

Empowering Creative Content Marketing Across Remote Teams

I recently had the opportunity to present at Discover MarTech, a virtual conference focused on marketing technology and management. My goal was to help fellow marketing managers see the silver lining in something many teams are struggling with right now: how to stay creative as we navigate the new culture of remote work.

Automattic, WordPress VIP’s parent company, has always been a fully remote workplace. Well, actually, we prefer the term “distributed,” because there are no central, physical, headquarters.

Each Automattician (which is what we call ourselves) works from a home office, or a local co-working space, a coffee shop, really, just about anywhere that has a good internet connection.

No such thing as “normal”

Right now, though, that list of possible locations has been whittled down to just one: the home office. And perhaps not the normal home office. It’s now the home office you can never leave. The home office with kids, with partners, and with a makeshift homeschool. Or the home office for one, on a bed in a tiny studio apartment.

So for us, the “new normal” of remote work that so many other companies have been thrust into is both incredibly familiar, and completely new. This is not normal remote work, even for us.

Shared values drive agility

The good news, though, is that being distributed actually enables us to be creative in a more agile way. That’s in large part thanks to the values and culture at the root of our workplace, and how our strategies and tools for remote work allow us to reach out to each other across teams, locations, and time zones.

I’m happy to share the recording of my 15-minute talk, which covers:

  • How values like agility, stability, accountability, flexibility, and authenticity inform the way we work, and how defining your own values can have a similar impact on your team
  • The role of open-source software in creating the stability and consistency we need to grow
  • The tools we use to improve collaboration across cross-functional teams in multiple time zones

Watch the video here:

If you have any questions or ideas, I’d love to talk more about this topic. I have so much empathy for everyone who is juggling life in a new way. When it comes to navigating our current reality, we’re all in this together.